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Advice for Parents & Carers

There are numerous organisations with websites that can be useful to parents and carers.

War in Ukraine - Advice for Parents/Carers When Speaking To Your Children

BBC Bitesize

BBC Bitesize have created a Parents Toolkit on how to talk to your teenage about the invasion of Ukraine.  Please click on the link below to read the information they have provided.

BBC Bitesize: How to talk to your teenager about the invasion of Ukraine

Save The Children

Below, Save the Children experts have shared 5 tools & tips that Parents & Carers can use when talking to their children about the War in Ukraine.

  • Make time and listen when your child wants to talk

Give children the space to tell you what they know, how they feel, and to ask you questions. They may have formed a completely different picture of the situation than you have. Take the time to listen to what they think, and what they have seen or heard.

  • Tailor the conversation to the child

Be mindful of the child’s age as you approach the conversation with them. Young children may not understand what conflict or war means and require an age-appropriate explanation. Be careful not to over-explain the situation or go into too much detail as this can make children unnecessarily anxious. Younger children may be satisfied just by understanding that sometimes countries fight. Older children are more likely to understand what war means but may still benefit from talking with you about the situation. In fact, older children will often be more concerned by talk of war because they tend to understand the dangers better than younger children do. 

  • Validate their feelings

It is important that children feel supported in the conversation. They should not feel judged or have their concerns dismissed. When children have the chance to have an open and honest conversation about things upsetting them, it can create a sense of relief and safety. 

  • Reassure them that adults all over the world are working hard to resolve this

Remind children that this is not their problem to solve. They should not feel guilty about playing, seeing their friends, and doing the things that make them happy. Stay calm when you approach the conversation. Children often copy the sentiments of their caregivers—if you are uneasy about the situation, chances are your child will be uneasy as well. 

  • Give them a practical way to help

Support children who want to help. Children who have the opportunity to help those affected by the conflict can feel like they are part of the solution. Children can create fundraisers, send letters to local decision-makers, or create drawings calling for peace.

Please follow this link for more information from Save The Children:

Government Benefits

Disability Living Allowance (DLA)

You can apply for DLA if you are looking after a child who is under 16 who has difficulties walking or needs more looking after than a child of the same age.

The form can be obtained by phoning 0800 121 4600 or can be downloaded from 

Our Parent and Carer Partnership Team can help with any forms which you may need help with filling in.

Healthy Living 

  1. a website providing advice on how to live a healthier lifestyle within Medway.
  2. - For anyone who wishes to learn more about diabetes and how Medway services can help you.
  3. - a range of tools and support to help improve your overall health.

Mental Health Services 

  1. a website providing expert advice and support related to mental health issues and learning disabilities.
  2. - Medway Primary Care Psychological Therapies, Tel: 01634 841524

  3. Carers Line - A free service for carers in Medway, Tel: 0800 1974517, email first to obtain a user name and password

  4. How to Cope as a Carer - This booklet is for you if you are supporting a friend or relative and want to know how to look after your own mental health. It offers advice on how to look after yourself and where to get further support.

  5. - The NHS has compiled a list of apps, both paid and free, that have been found to be beneficial to people's mental health.  These apps have been assessed against a range of NHS standards.

Parent & Carer Support Services

  1. - The Medway Parents and Carers Forum is a  group formed to help bring together the parents, families and carers of children and young people with a variety of additional needs to have a voice within Medway.
  2. - a website aiming to make the UK a better place for families, through research, campaigning and information provision, and working with government, employers and parents to reduce pressures on family life.
  3. - a website providing expert advice, practical support and campaigning for single parents.
  4. - is a charity supporting adult and young Carers, a Carer being anyone who provides unpaid support to a loved one. Carers can be of any age and may be looking after a relative including husband or wife, friend or neighbour. We provide emotional and practical support, advice, information, guidance and offer statutory carers assessments, training, events, social groups, short break respite, activities trips and more.
  5. - KAT offers coffee mornings, emails groups, telephone support, help to apply for benefits and grants.

Money Management 

If you would like advice on managing your finances, please see the agencies below, who you can contact directly to seek support.

  1. Christians Against Poverty -
  2. Step Change - Free advice to manage your debt, including a debt management plan or voluntary repay arrangements.
  3. Foodbank - If you are experiencing difficulties with purchasing food then up to three vouchers can be provided for food parcels for your family, food parcels generally last approximately three days.  Please contact Emma McGregor-Davies or Kelly Pope for confidential support on 01634 683990


You can use your computer, mobile phone or tablet for lots of fun things and to make lots of new friends from all over the world.

This section of our website will provide you with links to really useful advice on how to be careful when you use the internet and some great tips to keep safe.  If you are worried about anything you see your child looking at online or where people are asking your child questions about where they live or saying nasty things to them please follow any of the links below for help and advice.

ThinkUKnow Website


Disrespect Nobody - Healthy relationships are all about respecting each other.

Practical Parenting Guides 

  1. Encouraging Better Behaviour - NSPCC practical Guide to Positive Parenting to encourage better behaviour.
  2. Listening to Children - NSPCC practical Guide to help improve communication with your child.
  3. Out Alone - NSPCC practical guide to keeping your child safe when they are away from home and alone.
  4. Keeping Your Cool - NSPCC practical guide for Parents & Carers on managing stress and anger.

Below are joint NAHT and Family Action guide which are based on the latest research about what helps children to succeed at school

  1. Giving your child a helping hand - This guide is to assist Parents & Carers help their child learn in and out of the home, at school etc.
  2. Preparing for change at school - Change will happen throughout your child’s time at school; some will be easy and some harder. Change can affect both your child and the rest of the family. With the right support at home and school, you can help your child to succeed through these changes.
  3. Ready to Learn - This guide is to assist Parents & Carers in helping their child get the most out of school.

Going out for the day or on holiday?

  1. Accessible Guide - You may find The Rough Guide to Accessible Britain of use as it gives details on sites for families with children with disabilities.
  2. Day Out With The Kids - The website 'Day Out With The Kids' will also help you find something to do during the weekend or holiday period.
  3. Hidden Disabilities - Advice for passengers or their carers with hidden disabilities travelling through Gatwick.
  4. Preparing for the Summer Holidays - Getting ready for the Summer Break.

A Parents Guide to Gangs

  1. A Parents Guide to Gangs - A guide for Parents & Carers, created by Kent Police, regarding gangs.

Autism Resources

  1. The Kent Autistic Trust are able to provide an Autism Alert Card. This can be used to alert police and other emergency services to the fact that the holder has an Autistic Spectrum Condition.  This will indicate that the holder may have difficulty with communicating or may exhibit behaviours which may seem strange or be misinterpreted.  This card is of most benefit to those accessing the community independently.  Contact Kent Autistic Trust on 01634 405168 for further information
  2. A guide to supporting students with autism - The aim of this document is to provide an overview of what autism is, how it can affect people, the inherent challenges in teaching and supporting people, and some positive strategies to provide the best support.
  3. Routines and Anxiety - Providing a visual, well-structured and personalised set of instructions.