Advice for Parents & Carers

There are numerous organisations with websites that can be useful to parents and carers.

Cost of Living Support

Many families across England are struggling with covering costs as prices increase for energy, food, petrol etc.

Below, we are sharing information about where families may be able to receive additional support. Each family’s circumstances vary, as does the support available, so services which may be accessible to some families, may not be available to others.

For more information contact the Parent and Carer Partnership Team on 01634 683990

Household Support Fund – Medway Council

The Household Support Fund provides support to vulnerable Medway households.

Funded by the UK government, the scheme is for those most in need of support to help with significantly rising living costs.

It closes on 30 September 2022 or until the budget is spent.

The fund can be used for:

  • Food and home essentials
  • Energy
  • Water
  • Essentials linked to energy and water
  • Housing costs in exceptional circumstances, but not mortgages.

To be eligible for support, you must:

  • Be a Medway resident
  • Be aged 16 or over
  • Be in apparent hardship
  • Have less than £500 in your bank account
  • Not have access to any funds that can be relied on to meet the need you are applying for, and where you would be left with insufficient resources which would cause serious risk to your own, or your family’s, health, or safety.

More information

If you have any queries about your payment, please email

You can make an application on the Medway Council Website:

Daily Living Cost Support – Food


We are registered with Foodbank and are able to provide the vouchers needed to access this service. There is a limit as to how often they are able to support each family.

However, please do get in touch with us if you would like a referral or further detail. There are a number of foodbank schemes locally open on different days and times.

Visit this link to find your most local in Medway:


Second Chance Charity Medway has a food project where food can be purchased at a fraction of the supermarket

This project is available by appointment only Monday to Friday – phone 01634 408840


OLIO is an app which can be downloaded by anyone and connects neighbours with each other, and with local businesses, so surplus food can be shared, not thrown away.

This could be food nearing its sell-by date in local stores, spare home-grown vegetables, bread from your baker, or the groceries in your fridge when you go away. For your convenience, OLIO can also be used for non-food household items too.


The Gillingham Street Angels stock fresh fruit, veg, dairy products, bread, cupboard items, and much much more refreshed daily. They do not require a voucher or proof of need.

They are open from 9am until 1pm Monday to Friday & 9am until 12pm on Saturdays (closed on Bank Holidays), at 43 Skinner Street, Gillingham, ME7 1LG.

For non-urgent enquiries, email Tracy:

Daily Living Cost Support – Period Poverty

Period poverty has a huge impact on the well-being of young girls, including their attendance at school during their periods.

Bradfields Academy is supported by The Red Box Project to provide free sanitary products for our students whose families cannot afford to. Should you require further information regarding this please contact Emma or Kelly

However, we do have a limited capacity for helping the girls in our academy and their families, due to supply.

Morrisons supermarket is offering free sanitary products to anyone in need. Simply go to the Customer Services Desk and ask for a package from Sandy. This will be provided you with this, no questions asked.

War in Ukraine - Advice for Parents/Carers When Speaking to Your Children

BBC Bitesize

BBC Bitesize have created a Parents Toolkit on how to talk to your teenage about the invasion of Ukraine. Please click on the link below to read the information they have provided.

BBC Bitesize: How to talk to your teenager about the invasion of Ukraine

Save The Children

Below, Save the Children experts have shared 5 tools & tips that Parents & Carers can use when talking to their children about the War in Ukraine.

  • Make time and listen when your child wants to talk

Give children the space to tell you what they know, how they feel, and to ask you questions. They may have formed a completely different picture of the situation than you have. Take the time to listen to what they think, and what they have seen or heard.

  • Tailor the conversation to the child

Be mindful of the child’s age as you approach the conversation with them. Young children may not understand what conflict or war means and require an age-appropriate explanation. Be careful not to over-explain the situation or go into too much detail as this can make children unnecessarily anxious. Younger children may be satisfied just by understanding that sometimes countries fight. Older children are more likely to understand what war means but may still benefit from talking with you about the situation. In fact, older children will often be more concerned by talk of war because they tend to understand the dangers better than younger children do.

  • Validate their feelings

It is important that children feel supported in the conversation. They should not feel judged or have their concerns dismissed. When children have the chance to have an open and honest conversation about things upsetting them, it can create a sense of relief and safety.

  • Reassure them that adults all over the world are working hard to resolve this

Remind children that this is not their problem to solve. They should not feel guilty about playing, seeing their friends, and doing the things that make them happy. Stay calm when you approach the conversation. Children often copy the sentiments of their caregivers—if you are uneasy about the situation, chances are your child will be uneasy as well.

  • Give them a practical way to help

Support children who want to help. Children who have the opportunity to help those affected by the conflict can feel like they are part of the solution. Children can create fundraisers, send letters to local decision-makers, or create drawings calling for peace.

Please follow this link for more information from Save The Children:

Government Benefits

Disability Living Allowance (DLA)

You can apply for DLA if you are looking after a child who is under 16 who has difficulties walking or needs more looking after than a child of the same age.

The form can be obtained by phoning 0800 121 4600 or can be downloaded from

Our Parent and Carer Partnership Team can help with any forms which you may need help with filling in.

Healthy Living

Mental Health Services

  • is a website providing expert advice and support related to mental health issues and learning disabilities.
  • – Medway Primary Care Psychological Therapies, Tel: 01634 841524
  •– is a form to seek advice and support on appropriate services. This is also the number to call if a child or young person needs urgent mental health support – 0800 011 3474.

  • Text the word “Medway” to 85258 – Shout crisis text line for people of all ages needing immediate mental health support.

  • – a mental health and wellbeing online platform for CYP aged 10-25 across Medway to access qualified counsellors. 

  • Emerge – helpline for anxiety, self-harm or suicidal thoughts on 07983 136 215, available 7-11pm Monday to Friday evenings. Referral to:
  • – if aged 16+ for anonymous support.
  • Helpline: 0808 802 5544 (Monday to Friday 9.30am – 4pm, free for mobiles and landlines)
  • – Call 0800 1111 access to live chats, toolkits and information and advice
  • How to Cope as a Carer – This booklet is for you if you are supporting a friend or relative and want to know how to look after your own mental health. It offers advice on how to look after yourself and where to get further support.  See the bottom of this page for the booklet.

Parent & Carer Support Services

  • – The Medway Parents and Carers Forum is a group formed to help bring together the parents, families and carers of children and young people with a variety of additional needs to have a voice within Medway.
  • – a website aiming to make the UK a better place for families, through research, campaigning and information provision, and working with government, employers and parents to reduce pressures on family life.
  • – a website providing expert advice, practical support and campaigning for single parents.
  • – is a charity supporting adult and young Carers, a Carer being anyone who provides unpaid support to a loved one. Carers can be of any age and may be looking after a relative including husband or wife, friend or neighbour. We provide emotional and practical support, advice, information, guidance and offer statutory carers assessments, training, events, social groups, short break respite, activities trips and more.
  • – KAT offers coffee mornings, emails groups, telephone support, help to apply for benefits and grants.
  • – SEND Online Safety Hub – NSPCC have has launched a new SEND online safety hub to help support parents and carers who have children with Special Educational Needs and Disabilities. The hub has a range of practical tips and advice on topics such as talking to people online and wellbeing.

Money Management

If you would like advice on managing your finances, please see the agencies below, who you can contact directly to seek support.

  • Christians Against Poverty
  • Step – Free advice to manage your debt, including a debt management plan or voluntary repay arrangements.
  • Foodbank – If you are experiencing difficulties with purchasing food then up to three vouchers can be provided for food parcels for your family, food parcels generally last approximately three days. Please contact the Parent and Carer Partnership Team for confidential support on 01634 683990


You can use your computer, mobile phone or tablet for lots of fun things and to make lots of new friends from all over the world.

This section of our website will provide you with links to really useful advice on how to be careful when you use the internet and some great tips to keep safe. If you are worried about anything you see your child looking at online or where people are asking your child questions about where they live or saying nasty things to them please follow any of the links below for help and advice.

ThinkUKnow Website

Practical Parenting Guides

  • Encouraging Better Behaviour – NSPCC practical Guide to Positive Parenting to encourage better behaviour.
  • Listening to Children – NSPCC practical Guide to help improve communication with your child.
  • Out Alone – NSPCC practical guide to keeping your child safe when they are away from home and alone.
  • Keeping Your Cool – NSPCC practical guide for Parents & Carers on managing stress and anger.

Below are joint NAHT and Family Action guide which are based on the latest research about what helps children to succeed at school

  • Giving your child a helping hand – This guide is to assist Parents & Carers help their child learn in and out of the home, at school etc.
  • Preparing for change at school – Change will happen throughout your child’s time at school; some will be easy and some harder. Change can affect both your child and the rest of the family. With the right support at home and school, you can help your child to succeed through these changes.
  • Ready to Learn – This guide is to assist Parents & Carers in helping their child get the most out of school.
Going out for the day or on holiday?
  • Accessible Guide – You may find The Rough Guide to Accessible Britain of use as it gives details on sites for families with children with disabilities.
  • Day Out With The Kids – The website ‘Day Out With The Kids’ will also help you find something to do during the weekend or holiday period.
  • Hidden Disabilities – Advice for passengers or their carers with hidden disabilities travelling through Gatwick.
  • A Parents and Carers guide to gangsAnswering your questions on gangs and Helping to keep young people safe.

Autism Resources

  • The Kent Autistic Trust are able to provide an Autism Alert Card. This can be used to alert police and other emergency services to the fact that the holder has an Autistic Spectrum Condition. This will indicate that the holder may have difficulty with communicating or may exhibit behaviours which may seem strange or be misinterpreted. This card is of most benefit to those accessing the community independently. Contact Kent Autistic Trust on 01634 405168 for further information.